Purchase and returns

Seller

UAB „Fjora"

Trading as: AN grožio namai

Company code 300576401

VAT number LT100016979416

Registered address: Aido g. 9-8, LT-78292 Šiauliai, Lithuania

Salon: Vasario 16-osios g. 55, Šiauliai

+370 664 22422 · info@anbeautyshop.lt

Orders and payment

• Prices are in euros and include VAT.
• An order is concluded once payment is received; we confirm it by email.
• If an ordered product is no longer in stock, we get in touch and refund you.

Delivery and collection

• You can collect your order at the salon, Vasario 16-osios g. 55, Šiauliai, during opening hours — free of charge.
• We post to parcel lockers across Lithuania; the parcel is prepared once payment arrives.

Returns

• A product bought remotely may be returned within 14 days of receiving it, without giving a reason.
• A returned product must be unused, in saleable condition and in undamaged original packaging.
• Cosmetic products whose packaging has been opened or damaged cannot be returned or exchanged for reasons of hygiene (Lithuanian retail trade rules).
• If a product arrives faulty or wrong, contact us — we replace it or refund you, and we cover the return cost.
• Refunds are made within 14 days of the return, by the same means the payment was made.

Disputes

• Send complaints by email — we reply within 14 days.
• If we cannot agree, a consumer may turn to the State Consumer Rights Protection Authority (vvtat.lt) or the online dispute resolution platform at ec.europa.eu/odr.